Returns & Exchanges

At Alen, we want you to be completely satisfied with your home essentials, which is why we offer a 30-day return window for all items in their original condition. If your purchase doesn't perfectly fit your space, our streamlined process ensures a quick and easy resolution.

1

Initiate Your Return

Visit our online return portal and enter your order number and zip code to select the items you wish to send back.

2

Prepare the Package

Securely pack the items in their original packaging, ensuring all hardware and assembly instructions are included to prevent damage during transit.

3

Attach the Label

Download and print your prepaid shipping label from the portal and affix it clearly to the outside of your return box.

4

Drop Off and Refund

Hand your package to the designated carrier; once our warehouse inspects the items, your refund will be processed to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing